Tandem Setup
Issues with water pressure, leaks, or anything else? Use our FAQs below or just contact us via the form here or at help@boona.com. We respond within a few hours.
Install FAQs
Is there a shorter rod? My shower is too small!
Yes, we have adapters available here for shower widths down to 45 inches.
How tightly do I need to mount Tandem?
When you are mounting Tandem between your walls, Tandem should feel very secure. You should be able to give it a tug in the middle and have confidence that the product is holding itself.
Are there any tricks for removing my existing showerhead?
If you are not able to twist off the showerhead by hand, try removing the showerhead with pliers or a wrench. If that does not work, then there may be mineral deposits that need to be loosened. Fill a plastic bag with white vinegar and fasten it over the showerhead and the stuck connection point. Wait several hours or overnight, then remove the bag and try removing the showerhead again.
Do I need plumber's tape at all connections?
Generally, you only need plumber's tape between your shower arm and our valve because we did not design and provide your shower arm. Everything else should fit and seal perfectly.
Troubleshooting
How can I increase the water pressure?
Here are some tips to improve your water pressure:
- Try the high pressure setting on our showerhead. It's the most powerful.
- Adjust the valve such that more or all of the water flow is coming out of the showerhead where you need more pressure.
- You can substantially boost the water pressure by removing the flow regulators in the showerheads. It's very easy to do and there are tons of how-to videos on YouTube.
How can I reduce the water pressure?
If the water pressure is too intense for you, first we would suggest trying one of the other showerhead settings. Each has a unique pressure rating.
If that's still too strong for you, reach out to us and we can send you a small replacement part to help.
How do I fix a leak?
The most important component to prevent a leak is the gasket. These are flat, round rubber donuts like this: ⦾. They are pre-inserted at every connection point.
To fix a leak, first disconnect everything at the leak point and make sure that a gasket is present and pushed all the way in. If it is, try the following:
- Add a second gasket in. (We can send spares if need be.)
- Add a few layers of plumber's tape.
- Make sure everything is screwed on tightly.
Still leaking? No sweat, we can help. Just contact us below.
Why does my existing showerhead not work as well with Tandem?
Although most showerheads are physically compatible with Tandem, they were not designed to be used in tandem so the experience you get can vary. This is why we generally recommend purchasing a second matching showerhead.
Got more questions?
⚠️ Carefully follow all of the instructions provided. Before each use, inspect Tandem to ensure full working condition. Do not hang anything from Tandem nor grab it for stability. You hereby assume the inherent risk of any injury or damages, whether or not caused by negligence or other fault of Boona, including but not limited to equipment malfunction.
