Common Questions
Our most common questions are listed here, but we're here to help too! Use the contact form below or send us an email at help@boona.com. We generally respond in a few hours.
Tandem
How's the water pressure?
Our patented showerheads will surprise you. Water pressure is obviously a top priority and it's what we spent years perfecting.
According to a Wired Magazine reviewer, our showerheads "both had better pressure than [his] previous showerhead." Wired named us a favorite product for 2023.
Check out our reviews or watch our videos to see for yourself. Plus, we offer a 30 day money-back guarantee in case you want to give Tandem a test drive.
Can I turn off one of the showerheads?
Yes, Tandem comes with a buttery-smooth valve that allows you to turn on and off either of the showerheads.
Is Tandem easy to install?
Most of our customers complete the installation in less than 10 minutes. You just unscrew your showerhead, tighten Tandem into place, and voila... shower time.
Does Tandem work with filters?
Yep! Many of our customers use filters with Tandem.
Is Tandem compatible with my shower?
Tandem uses tension to mount between two walls that are between 56 and 76 inches apart. (We have adapters available here for shower widths down to 45 inches.)
Your showerhead must come from overhead, directly out of a side wall, not the ceiling or back wall.
If you're not sure, just email a photo to help@boona.com.
Is Tandem renter-friendly?
Yes, Tandem's installation is completely reversible and landlord-approved. Tandem uses a spring to mount between your walls. There's no drilling or hammering at all.
Is the partner included?
We don't offer love bundles yet, but we can at least guarantee that your solo showers will be epic.
Can I do pull ups on Tandem?
No need to impress your partner with pull ups in the shower. Just ask how their day was instead!
Orders
What's the shipping time?
We ship from Nevada. Orders going to...
- The contiguous US with free shipping typically arrive in 3-5 business days.
- Hawaii & Alaska typically arrive in 3-4 weeks.
We're not currently shipping outside of the US. Sign up for our mailing list to see where we next expand!
How do I track my order?
You can track your order by logging into your account here. If you purchased a backordered version, feel free to email us anytime for progress updates at help@boona.com.
How much is shipping?
Shipping is free for all customers in the contiguous US. Everyone outside of this region will see the shipping cost at checkout.
What's the warranty?
All Boona products come with a 12-month, worry-free guarantee. Any defective equipment & parts will be replaced, free of charge, within the warranty period. Warranty does not cover damage resulting from user error, including falls.
Can I exchange my Tandem for another color?
You can exchange your undamaged Boona products within 30 days of delivery. Exchanges must use the original packaging to avoid damage in shipping. We provide prepaid return shipping labels for customers in the contiguous US only. Exchanges are automatically processed once the return is received and inspected. Please note that exchanged products are not eligible for return.
To initiate an exchange, just send an email to help@boona.com.
What's the return policy?
You can return your undamaged Boona products within 30 days of delivery. Returns must use the original packaging to avoid damage in shipping. We provide prepaid return shipping labels for customers in the contiguous US only. Returns are processed within 7 days of return delivery.
To initiate a return, just send an email to help@boona.com.
Install
How do I install Tandem?
You can see our install guide here.
Is there a shorter rod? My shower is too small!
Yes, we have adapters available here for shower widths down to 45 inches.
How tightly do I need to mount Tandem?
When you are mounting Tandem between your walls, Tandem should feel very secure. You should be able to give it a tug in the middle and have confidence that the product is holding itself.
Are there any tricks for removing my existing showerhead?
Showerheads are generally very easy to take off - you just unscrew them!
If you are not able to twist off the showerhead by hand, try removing the showerhead with pliers or a wrench.
If that doesn't work, then there may be mineral deposits that need to be loosened. Fill a plastic bag with white vinegar and fasten it over the showerhead and the stuck connection point. Wait several hours or overnight, then remove the bag and try removing the showerhead again.
Do I need plumber's tape at all connections?
Generally, you only need plumber's tape between your shower arm and our valve because we did not design and provide your shower arm. Everything else should fit and seal perfectly.
Troubleshooting
How can I increase the water pressure?
Here are some tips to improve your water pressure:
- Try the high pressure setting on our showerhead. It's the most powerful.
- Adjust the valve such that more or all of the water flow is coming out of the showerhead where you need more pressure.
- You can substantially boost the water pressure by removing the flow regulators in the showerheads. It's very easy to do and there are tons of how-to videos on YouTube.
How can I reduce the water pressure?
If the water pressure is too intense for you, first we would suggest trying one of the other showerhead settings. Each has a unique pressure rating.
If that's still too strong for you, reach out to us and we can send you a small replacement part to help.
How do I fix a leak?
The most important component to prevent a leak is the gasket. These are flat, round rubber donuts like this: ⦾. They are pre-inserted at every connection point.
To fix a leak, first disconnect everything at the leak point and make sure that a gasket is present and pushed all the way in. If it is, try the following:
- Add a second gasket in. (We can send spares if need be.)
- Add a few layers of plumber's tape.
- Make sure everything is screwed on tightly.
Still leaking? No sweat, we can help. Just contact us below.
Why does my existing showerhead not work as well with Tandem?
Although most showerheads are physically compatible with Tandem, they were not designed to be used in tandem so the experience you get can vary. This is why we generally recommend purchasing a second matching showerhead.
